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New Research: The Future of School-Home Communications - Shared screen with speaker view
Elsy Martelli
15:23
Hello from San Jose, CA
Janine Vincent
15:32
Janine Vincent, Newton County Schools, Decatur, MS
Raina W.
15:38
Hi. Good morning
Kristina Macarro
15:40
Hello from South Whidbey, Washington State
Jeffrey Im
15:43
Jeffrey Im, Redlands USD, CA
Deborah Ball
15:43
Debi Ball from Pearl River County School District in South Mississippi.
Leila Rollins-Cohen
15:52
Leila Cohen from Sunderland Elementary in Sunderland, MA
Janice Weitbrecht
15:58
Hello From Braintree, MA
Meta Johnson
15:58
Hello everyone, Meta Johnson
Lori Underwood
15:59
Hello! Lori Underwood from Hanover School District in Colorado Springs, CO
Eunice Harris
15:59
Eunice Harris from Colton Joint USD, California
Vidya Sundaram
16:02
Vidya Sundaram, co-founder and CEO of Family Engagement Lab. Hello everyone!
James Niedermeier
16:03
Hello from Duanesburg, New York
Tracy Hornschuch
16:03
Hello from Beaverton School District, Oregon
Sandra Tuleja
16:06
Hello! Sandra Tuleja from Allegan, MI Community Action Allegan Head Start.
Frank Catalano
16:07
Frank from Bellingham, WA. (Oh. Wait. I'm the moderator.)
Taylor Garcia
16:12
Taylor Garcia from Austin, TX!
Michelle Kilroy
16:13
Michelle Kilroy
Michelle Kilroy
16:20
Cloquet MN
Alejandra De La Torre
16:24
Good morning from Southern California at CJUSD
Dorothy Tate
16:28
Dorothy from Christoval, TX
Alejandra De La Torre
16:32
Alejandra De La Torre
Brooke Finnigan
16:33
Hello from Peninsula School District in Gig Harbor, WA
Terri Dawn Arnold
16:35
Terri Dawn Arnold, Assistant Principal - Las Plumas HS, Oroville Union High School District - California
Megan Mahoney
16:38
Megan from Corvallis School District in Corvallis, Oregon! (Hi, Beaverton OR!)
Meta Johnson
16:38
Redesign Schools Louisiana, Baton Rouge, LA
Elise Shelton
16:41
Elise from Tennessee
Luana DeSoto
16:43
Luana from Hawaii
Kevin Covert
17:12
Kevin Covert from TJUHSD in Tulare, California..Good Morning
Samantha Garcia
17:13
hi from Morgan Hill ca
Tracy Hornschuch
17:18
Hi Megan!
Keith Krueger, CEO, CoSN
17:23
Greetings everyone from Wash DC!
Vicki Cline
17:23
Hello from San Diego, California
Jason Hawkins
17:24
Jason Hawkins, Vice Principal - Quincy, CA
Jennifer Anderson
17:26
HI from Durham, CT
Lynette White
17:36
Hi from Colton, CA
susan friend
18:05
Susan Friend - Canandaigua City School District
Raina W.
18:27
Hi there ...hope you are doing well.Happy Teacher Appreciation day
Alice Grant
18:29
Alice Grant, VA
Ashton Brellenthin
18:50
Hello from Danville, Indiana!
Christine Huard
18:52
Hello from the Solana Beach School District!
Claudia Martinez
18:56
Hello from OC!
Sarah-Jane Menefee
19:01
Hello from Waco, Texas!
Julie Judd
19:12
Hello from Camarillo, CA
Mirca Garcia
27:33
Hello, FACE Liaison at SAUSD in Santa Ana, CA
Christy Burnette
28:12
Question from Jeffrey IM for panelists if time allows: for mobile apps, what about districts where smart phones are not prevalent? this can occur for different reasons, but I could see this connected to high low-socio-economic schools and districts.
Paula Cassin
28:44
Please feel free to post your own insights, comments here on the results and/or discussion. Do you see parents wanting to be able to go back find info again later? Voicemails not popular ?
Samantha Garcia
29:41
if there was a sufficient training for these apps. to show us how to help our kids with their class projects, homework and interests. keep us informed daily based. how to keep the kids safe at same time from hackers predators
Alejandra De La Torre
29:59
At our school district, the voice call overuse of our sites caused our parents to feel overwhelmed. They stopped picking up. 🙁
Janine Vincent
30:09
Thus, the importance in an emergency situation to take advantage of voice, text, and email
Toni Holman
30:53
Our director sends a very brief voice call once a week with highlights of her PS post. We've found parents like this combination.
Christy Burnette
31:53
This is great Toni, thank you! We are hearing more about “Best Practices” for how to use each form of communication and its frequency for the most impact to increase engagement.
Paula Cassin
32:53
Agree Janine - “Thus, the importance in an emergency situation to take advantage of voice, text, and email” (have to have multichannel approach in order to reach everyone)
Alejandra De La Torre
33:02
I would like to know if Parent Square offers webinars for families to make the best use of the PS phone application. I realize there is plenty of features within the app but I am afraid that we don’t really know how to use them.
Grace Jens
33:58
We stopped using voice in emergency alerts, just text and email only. We’d get a deluge of calls to the main office asking “I just got a call and missed it." Super distracting for staff trying to attend to the emergency at hand.
Christy Burnette
34:12
Alejandra - can you share which district you are with? We can definitely follow up after the webinar and share some resources.
Alejandra De La Torre
34:45
Thank you Christy! I am here from Colton Joint Unified School District
Paula Cassin
34:52
Hi Alejandra, this webinar won’t touch on ParentSquare - we’re looking at the survey results, but Christy will share with you resources for parents. We never message our school/district parents directly - we only communicate with school admin contacts.
Paula Cassin
36:21
Trinette: “Meeting people where they are…” I bet that resonates with everyone
Alejandra De La Torre
36:22
Thank you Paula! I realize that. What I am seeking is a way to promote the use of the PS app at district level parent meetings.
Christy Burnette
36:34
Thanks Alejandra! We will be sure to follow up.
Raina W.
36:35
Paula.... our family really relies on communication tools and services.
Paula Cassin
36:51
👍
Lindsey Yonko
37:33
It would be great if it could integrate into School Tool for parents to directly upload medical info, etc, etc.
Alejandra De La Torre
37:45
We do ask our families about their preferred method of communication within our annual LCAP Survey. At CJUSD, it is text messages.
Paula Cassin
37:45
Does your school district identify what each family member prefers as to channel? Hmmm good question
Paula Cassin
38:01
👍
Paula Cassin
38:50
Interesting question… is texting the ‘next paper?’
Toni Holman
39:21
I feel like texting has its place, but it doesn't fit for searchability like app posts or emails.
Tracy Hornschuch
39:38
The answer is 'yes'. I already ignore most text messages, social media posts, etc.
Raina W.
40:00
Each Family has unique needs.
Kirstin Hernandez
40:13
Yes can get "noisy" and everything is not of equal importance or urgency.
Paula Cassin
40:21
Text IS noisy now, isn’t it? I admit I even miss important texts from time to time b/c of so much coming in more generally
Alejandra De La Torre
40:40
I agree with Keith… text can become noisy. Nevertheless, families prefer it over voice calls….
Paula Cassin
40:42
Which wasn’t the case a few years ago...
Alejandra De La Torre
41:44
Right! I used to send so many voice calls and parents loved them back in the day….
Paula Cassin
42:39
“Central place for families to find messages” even they come in on multiple channels..
Kirstin Hernandez
43:15
Yes channel and purpose! Searchability is key.
Paula Cassin
43:22
👍
Paula Cassin
44:26
Including ‘face-to-face’ in your channel list, strategy… I like it
Tracy Hornschuch
45:17
I only want to be communicated with when absolutely necessary, and I want control how it is delivered.
Toni Holman
45:42
The 5 minute conference when a parent picks up or drops off has been sorely missed the past 2 years.
Paula Cassin
45:45
[I must say as a parent Back to Schoo Nights in person were exponentially better than the Zoom versions we’ve had last 2 years…I stopped feeling connected to my daughter’s high schools]
Paula Cassin
46:28
Tracy: “…and I want control how it is delivered.”
Paula Cassin
47:56
Possible Question: FAMILY TRAINING on digital tools…. Mb discuss? “I would like to see a better training process for parents with these new applications being used more hands on training. personally I was lost first part of school year. like a tube video walks u thru step by step.”
Samantha Garcia
48:15
I agree Paul's in person is important I want to see what my child is dealing with daily who how where ect.. what does his desk look like
Kirstin Hernandez
49:05
Yes completely agree. This is an equity issue.
Rachael Labrecque
49:06
I’m curious, to what extent do families have insight into the curriculum and programs used in their children’s schools? Beyond just knowing the names of them. Does anyone’s school share insight/training for families on the reading, writing, math, science, SEL, etc. programs they use?
Alejandra De La Torre
49:12
At the end of the day, artificial intelligence translations can be a plus with the understanding that it will be less than perfect.
Samantha Garcia
49:22
why not get Google language involved has anyone tried asking them to contribute to our future
Samantha Garcia
50:35
good question rachel
Alejandra De La Torre
50:50
Individuals who are biliterate or polyglots will tell you that AI translations can pose communications challenges to both parties. Nevertheless, it is better than not having such tools.
Paula Cassin
51:37
Looks like we actually HAVE some vocal parents here - Samantha and Rachel…
Alejandra De La Torre
51:50
YES!!!
Samantha Garcia
52:12
I need training I'm not ashamed and glasses lol
Alejandra De La Torre
52:12
We need parents to become fully
Alejandra De La Torre
52:34
Proficient in using our communication platforms.
Paula Cassin
52:35
👍
Toni Holman
53:15
I love training, but what I've discovered is technology knowledge is so vastly different that there isn't a one size fits all. You really need to thing in levels.
Paula Cassin
53:41
Nice, Toni
Paula Cassin
54:18
Back to School nights! Add it in as a short segment?
Lori Underwood
54:48
We struggle with a district where over 70% are on FRL. A lot do not have internet at home.
Paula Cassin
55:14
☝️
Julie Judd
55:39
+1 for training students to providing support
Angela Alaniz
55:42
Training, if designed and developed well, can be effective for many. Developing training in bite-sized chunks can be one way to meet parents at their level with info that is delivered in small increments as to not overwhelm.
Rachael Labrecque
56:00
I’d love to see multiple opportunities to participate throughout the school year, beyond 2 conferences and maybe 1 back-to-school night.
Paula Cassin
56:41
I agree Rachael - depends on elementary, middle, upper grades too I imagine?
Raina W.
58:07
Yes. Kindness matters
Paula Cassin
58:16
Great ideas, Trinette - peer connections/visibility…
Toni Holman
58:20
HAHA We have a teacher that has an aura that breaks technology. I've witnessed it. She will do everything just right, but one time it works and the next it won't. She often resorts to paper.
Rachael Labrecque
59:24
YES @Dr. O’Bryon!
Paula Cassin
01:00:19
Specific translation question that perhaps someone here might want to comment on? “I would like to know if there is someone out there that is using a translation service for the Guatemalan dialects. We are using IRCO and the mam dialect has different variations and translation is hit and miss.”
Paula Cassin
01:00:30
(It’s out of scope of the panel discussion)
Christy Burnette
01:01:21
A question earlier from Jeffrey Im: for mobile apps, what about districts where smart phones are not prevalent? this can occur for different reasons, but I could see this connected to high low-socio-economic schools and districts.Christy Burnette (You) 1:09 PMGreat discussion item Jeffrey! Do you see this often? Our panelists might be able to chime in further.Jeffrey Im 1:36 PMYes, this occurs at specific school sites in our district. Additionally, I wonder about immigrants who do not want connections to them due to federal choices over the last few years.
Toni Holman
01:02:30
I think phone apps and text help. Families may not have a computer, but they might have a phone. Paper in my opinion is still an important fall back. There is still nothing like a flyer on the fridge for an Event.
Paula Cassin
01:02:52
👍
Alejandra De La Torre
01:02:57
At our district, we meet with families at district level. I record every meeting and make the recordings available to families. Some review the content after having attended from work while others simply rely on the recording. I offer meetings in Spanish in the morning and the exact same content in the evenings for English speaking families. It works very well.
Rita Oates
01:03:22
Picking up on what Keith said: where are parents working? If you have a lot of parents working at a particular employer, is there a way that they can encourage/support parents in learning about tech tools and communication?
Sarah-Jane Menefee
01:04:14
Oh Lordy... YES. Consistency
Paula Cassin
01:04:22
☝️
Alejandra De La Torre
01:04:43
Some families are still hesitant to use technology. They are afraid of moving forward. Our message to them is that they need to meet their children where they are at…. Venturing out of their comfort zone shows their kids that they are willing to learn and to continue to support them.
Paula Cassin
01:04:46
Makes me think of teacher/staff training too!
Raina W.
01:05:14
Yes.
Paula Cassin
01:05:49
Thanks, Rita 🙂
Toni Holman
01:06:53
Parents are also afraid of being tracked. Well maybe not afraid, but don't like being tracked. They don't understand the tracking we do is to learn how and what they are accessing using apps or platforms.
Alejandra De La Torre
01:07:32
Toni, that had not occurred to me but you make a great point!
Keith Krueger, CEO, CoSN
01:07:53
True equity is not simply access, but also use.
Rita Oates
01:08:40
After school programs are powerful potential partners....good point!
Alejandra De La Torre
01:11:58
For immigrant families, we capture their attention at our Language Assessment Center, when they bring their children to take our language proficiency assessment
Raina W.
01:11:59
Thanks Paula. Communication tools do have many facets to them depending who what when and where it is specifically being used.
Elizabeth Garcia
01:13:24
Thank you all for attending this webinar! Please complete our post-event survey if you’d like to receive a certificate of attendance or provide feedback:https://docs.google.com/forms/d/e/1FAIpQLSehKlZkloj-JCs5Yu0qTEvpsm01CUMEpJeWb9D6SKVAmjMaiw/viewform
Elizabeth Garcia
01:13:30
Thank you all for attending this webinar! Please complete our post-event survey if you’d like to receive a certificate of attendance or provide feedback:https://docs.google.com/forms/d/e/1FAIpQLSehKlZkloj-JCs5Yu0qTEvpsm01CUMEpJeWb9D6SKVAmjMaiw/viewform
Elizabeth Garcia
01:13:45
Download the infographic here: https://www.parentsquare.com/engage/communications-future-infographic/
Guadalupe Gabriela Gonzalez
01:13:59
Good morning every one!
Alejandra De La Torre
01:14:05
Might you also send these links to us in the follow up email to attendees please?
Elizabeth Garcia
01:14:25
ParentSquare Live Tour webinar (June) registration link: https://parentsquare.zoom.us/webinar/register/WN_13NXqNhsQmqo_GMPGikQqgCoSN webinar (May) registration link: https://parentsquare.zoom.us/webinar/register/WN_XM7M0l12S8eQF_1CUa7lJQ
Elisabeth O'Bryon, Ph.D.
01:15:18
Thank you all!
Lori Underwood
01:15:20
GREAT INFORMATION. THANK YOU
Alejandra De La Torre
01:15:24
THANK YOU!